DELIVERY & RETURN

Shipping Information:

Delivery Times: Orders are typically processed and dispatched within 1-2 business days. Delivery times may vary depending on your location and chosen shipping method.

Shipping Methods: We offer standard and expedited shipping options for UK and EU customers. Shipping costs and delivery times will be calculated at checkout based on your location and selected shipping method.

International Shipping: We currently offer shipping to select countries within the European Union. If your country is not listed during checkout, please contact us for assistance.

Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

Returns and Exchanges:

Return Eligibility: We accept returns and exchanges within 30 days of the delivery date for unused and unopened products. To be eligible for a return or exchange, the item must be in its original packaging and in the same condition as received.

Return Process: To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with further instructions and a return shipping address.

Refunds: Once your return is received and inspected, we will process your refund to the original payment method used for the purchase. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.

Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.

Non-Returnable Items: Certain items, such as perishable goods and personalized products, are non-returnable unless they arrive damaged or defective.

Contact Us:

If you have any questions or concerns about our Shipping and Returns Policy for UK and EU customers, please contact us at:  [email protected]. Our customer service team is here to assist you.

This Shipping and Returns Policy is applicable to orders placed by customers located in the United Kingdom and European Union and was last updated on 01/01/2024.